Política de reembolso
Scratch and Dent Items are not eligible for returns or warranty claims
For all returns & refunds that are NOT quality or warranty related:
- Up East will offer a refund of your original purchase price within 10 days of your delivery date—customers will be responsible for any return shipping costs when returning items that are not covered under warranty or found to be defective.
- Item(s) must be in new condition when returned— please note that wear and tear from use may prevent your item from qualifying for a refund.
- Returned items will be evaluated to ensure new condition before a refund is processed.
- Up East cannot accept return or refund requests after 10 days of the delivery date.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.